Florida Medicaid Members Urged to Update Personal Information Now That Medicaid Continuous Enrollment Has Ended

Medicaid enrollees in Florida are urged to make sure their Medicaid health plan’s Member Services team and the Florida Department of Children and Families (DCF) have accurate, up-to-date contact information for them and their family members, and to complete any necessary re-enrollment activities as soon as they are due.

Now that continuous Medicaid enrollment has expired, DCF has resumed its regular process for determining Medicaid enrollees’ eligibility and will begin to disenroll individuals who are no longer eligible for Medicaid. DCF will need current contact information to reach Florida’s Medicaid enrollees, including those who enrolled prior to the continuous Medicaid enrollment, to evaluate their current financial status and other qualifying criteria. Those who cannot be reached may lose their Medicaid coverage.

AmeriHealth Caritas Florida has a comprehensive outreach campaign to educate its members about the steps they need to take during this process. In addition to hosting redetermination information on social media and the plan’s website, AmeriHealth Caritas Florida is contacting members by email, text message, and phone to offer one-on-one assistance. The plan is also equipping its community partners and providers with educational tools to share with their Medicaid enrollees.

“As a mission-driven organization, we want to make sure that people eligible for Medicaid do not lose coverage,” said AmeriHealth Caritas Family of Companies Regional President Kathy Warner. “Current Medicaid members should update their contact information and check their eligibility status at myflorida.com/accessflorida. This will allow DCF to communicate important information related to Medicaid eligibility.”

AmeriHealth Caritas Florida members can contact AmeriHealth Caritas Florida Member Services toll-free at 1-855-355-9800.

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